Shipping Policies
Shipping Policy
Welcome to Momsense! We're committed to delivering your self-care essentials in the most efficient and timely manner. Please read our shipping policy below to ensure you have all the information you need about your orders.
Processing Time
- All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
- Please note that processing time may vary during peak seasons or sales events. You will be notified if there are any delays.
- Once your order is processed, you will receive an email confirmation with tracking details.
Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available for orders placed before 12:00 PM EST)
Please note: Delivery times are estimated and may vary based on your location and any unforeseen circumstances with the carrier.
Shipping Rates
Shipping fees are calculated at checkout based on the shipping method and delivery address.
International Shipping
We are happy to offer international shipping to select countries. International shipping rates and delivery times will vary depending on the destination. Additional customs fees, taxes, or import duties may apply depending on your location, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track the status of your order directly on the shipping carrier's website.
Lost or Stolen Packages
We are not responsible for lost, stolen, or damaged items once they are marked as delivered by the carrier. If your package is lost or stolen, please reach out to the carrier directly to file a claim.
Incorrect or Incomplete Shipping Information
Please double-check your shipping address before completing your order. We cannot be responsible for delays or undelivered packages due to incorrect or incomplete addresses. If you notice an error in your shipping address, contact us immediately at momsense.store@gmail.com and we will do our best to update it before the package ships.
Returns & Exchanges
If you’re not satisfied with your order, we offer a 30-day return policy for eligible items. For more details, please visit our [Return & Exchange Policy] page.
Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please don’t hesitate to contact us at momsense.store@gmail.com. We’re here to help!
Thank you for choosing Momsense! We’re excited to be part of your self-care journey. ✨